Detailed call reporting and auditing – great for law firms who bill by the minute on phone calls

Every law firm knows how important it is to stay on top of your bookkeeping, scheduling, and accounting. You want your firm to be compliant with ethics rules and standards (and you don’t want to forget about billing a client for an hour-long conference call). Law firms require reliable call handling setups to keep up with their clients’ increasing complex communication demands. A cloud-based phone system offers detailed call reporting and auditing. This feature is great for law firms who bill by the minute in phone calls. On the VoIP business phone system, you can log in to your app or admin portal and simply click ‘call log’ to pull up the detailed report.

No matter the size of your firm, a cloud-based system allows you to streamline workflows, increase billable hours, and improve client engagement. Cloud-based phone systems are filled with industry-specific features like call reporting and auditing. Phone histories provide a wealth of details that you can use for billing or optimizing call time with your clients.

Features like call waiting and hold line options help your law firm present a polished, professional image to clients which will make them more likely to use your services again. Your clients want to know they can reach you when they need you. A VoIP-based legal phone system gives your clients the freedom to call, fax, message, or even video call.

A VoIP-based phone system can also take notes for you. That’s right— legal phone systems can record and transcribe conversations for you with precision and accuracy. You won’t be distracted by trying to take down notes or making sure your assistant does, instead, you can engage more authentically with your clients which will further improve your client’s customer service experience with your firm. Legal phone systems can help your firm automate work like transcription, billing, and call handling. With automated call recording, every billable minute is logged. You get real-time transcriptions which replace time-consuming note-taking. PBX also offers the utmost confidentiality and security. Cloud-based phone systems provide security and a range of features to protect you and your client’s information and data.

Investing in a cloud-based phone system will give you flexibility, improve client relations, and take your phone call billing to a new level.