OmniResponse
Manage interactions across channels with a feature-rich contact center solution
Create a high-quality inbound and outbound communications experience for your customers and employees.
Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it's SMS, chat, email or voice—with a clean and intuitive interface.
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See how our contact center solution transforms customer interactions
Watch how OmniResponse streamlines multi-channel customer communications
Everything You Need in One Platform
Comprehensive features designed to enhance every aspect of your contact center operations
Queue treatments
- •Skills and Language based routing
- •Queue actions/rules
- •Call back in queue (CBIQ) and Abandoned Callbacks
- •SMS Keyword Responder
Agent experience
- •Web-based UX
- •Downloadable client
- •Browser-based softphone
- •PBX phone support
- •Call disposition and call notes
- •DND codes (agent state)
- •Screenpop/agent scripting support
- •Contact history display
- •Canned responses
AI-Driven Solutions
- •Call transcription and summarization
- •Sentiment analysis
- •Topic detection and reporting
Channel types
- •Voice
- •SMS
- •WebChat
- •Facebook for Business
Quality assurance
- •Call recording
- •Coaching and silent monitoring
- •Post-call Survey
Dashboards and reporting
- •Standardize reports
- •Custom reports
- •Report subscriptions
- •Customizable dashboard
- •Real-time agent dashboards
- •Queue dashboards
- •Export data for external analytics
Third-party Integrations
Connect with the tools you already use
Hubspot full integration
CRM: Salesforce and more
Microsoft Teams
Cloud storage (AWS, Google, Azure, SFTP, FTPS)
AI-powered speech services
WFM support
Chatbot support
Other Features
Outbound dialer campaigns (SMS, voice)
List management with import
Contact manager
Single sign-on support
Enhanced security with 2FA
Continued expansion of industry standard features with quarterly releases
Redundant/HA architecture for maximum uptime
Ready to Transform Your Contact Center?
Experience the power of OmniResponse's comprehensive communication solutions