The Power of AI
Unlock the transformative potential of artificial intelligence in your business communications
Unlock the Power of AI
AI is revolutionizing our methods of communication, collaboration, and business operations. No longer a concept of the future, AI is now effortlessly woven into the tools and platforms we utilize daily – particularly in business communications.
Enhancing Knowledge Sharing
AI facilitates information exchange and empowers informed decision-making.
Streamlining Workflows
It optimizes processes and boosts productivity.
AI creates tangible benefits at every level of an organization. These advancements are not just shaping tomorrow; they are readily available today, enabling your business to communicate more intelligently, operate more efficiently, and connect more effectively than ever before.
What can AI do for you?
Workflow enhancements
- •Create concise overviews of call interactions
- •Determine customer sentiment
- •Identify key topics
Flexible insight generation
- •Get automatic or on-demand insights
- •Customize reporting from insights data
Operational benefits
- •Empower busy managers
- •Identify trends in customer sentiment and common issues
- •Get valuable data for decision-making
Intelligent Communication Tools
Comprehensive AI features designed to transform your business communications
Call Capture
- •Call transcription: Provides a written record of the call with timestamps.
- •Live transcription: Get full text of live conversations, available for callers and queued voicemail.
- •Call summarization: Summarizes key points of a call.
Call Assist
- •AI prompts: Provide inputs of instructions, in the form of questions, to help guide agents toward the desired result.
- •Score assist: Quality scoring with automated compliance checking and rapid performance feedback loop.
- •AI wrap-up: Call summary generated during wrap-up with suggestions for next steps.
- •Live call monitoring: Monitor for keywords and raise an alarm so a supervisor can coach the agent (whisper/barge) or take the call.*
* Coming soon
Advanced Analysis
- •Sentiment analysis: Analyzes the sentiment expressed during the call.
- •Topic detection and reporting: Identifies the main topics discussed in the call.
- •Sentiment trend: Visualizes how sentiment shifts throughout a call using a sparkline.
- •Sentiment trajectory: Summarizes the sentiment change over time for the entire interaction.
- •Utterance playback for transcripts: In call recordings with transcripts, each utterance includes its own playback control buttons and sentiment emoticon.
- •AI insights reporting and dashboards: Create actionable reports, graphs, and dashboards from your AI-distilled data.
More AI features are continually added to our solutions.
How can you use our AI-powered solutions?
Healthcare
Healthcare organizations can speed triage of urgent cases, improve patient experience, and ensure compliant interactions:
- •Detect emotional tone in patient calls to help care teams prioritize urgent cases and improve bedside manner.
- •Flag sensitive topics or HIPAA-related breaches.
Retail and E-commerce
Retail and e-commerce businesses can accelerate customer issue resolution and create smoother shopping experiences:
- •Identify top contact drivers (like 'payment issues' or 'delivery delays') to adjust operations and message accordingly.
- •Correlate changes in sentiment with promotions or logistics issues.
Contact Centers
Contact centers can shorten wait times, provide more empathetic service, and deliver proactive issue resolution:
- •Use call transcriptions/summaries and sentiment to flag recurring issues for faster resolution.
- •Use sentiment insights and topic trends to provide proactive coaching and make staffing decisions.
AI-Powered Features Available from Synergy Connect
Synergy Connect is committed to providing our partners with AI-powered capabilities—embedded throughout our portfolio of solutions—that deliver real benefits to your customers and your own business.
These features, combined with Synergy Connect's competitive pricing, comprehensive omnichannel support, and scalable infrastructure, give you a significant edge over your competitors.
Ready to Transform Your Communications?
Experience the power of AI-driven communication solutions tailored to your business needs.